Account: TSI USA
Sales Operations Support & IT Asset Coordinator, North America
Missoula, MT
May 2024 — Present
- Translate stakeholder requirements into scalable Salesforce solutions — custom objects, fields, validation rules, workflows, and approval processes.
- Develop Apex classes, triggers, batch processes, controllers, and extensions to customize platform functionality.
- Build reports and dashboards giving real-time visibility into sales performance and operations.
- Manage security architecture: profiles, roles, sharing rules, and permission sets.
- Integrate Salesforce with third-party systems via REST/SOAP APIs and middleware.
- Manage SAP Sales Orders (SO), Purchase Orders (PO), and Delivery Notes (DN), coordinating order-to-delivery data flow between SAP and Salesforce.
More details
- Automate business processes using Flow Builder and Process Builder.
- Perform data cleansing and maintenance to protect data integrity and system reliability.
- Design and execute testing strategies for new features, enhancements, and deployments.
- Configure lead assignment, escalation, and auto-response rules.
- Use SOQL, Data Loader, and analytics tools for reporting and system optimization.
- Train end users to improve adoption and operational efficiency.